FAQ

General

Payloud Soundbox is an audio assisted smart device which provides instant notifications when you receive a payment. It is a small portable speaker for your daily payment alerts which comes with a App based connectivity. When a customer makes a payment by scanning a Any QR code the Payloud Soundbox will notify you of successful payments with a loud alert. No, you do not need any special or unique QR code to use Payloud SoundBox, Its work with multiple QR codes includes PayTM, BharatPe, PhonePe, AmazonPay, GooglePay etc

Yes, you can check past transactions in Payloud App by click on transactions Logs.

Please send us an email on support@payloud.in. Please attach a photo and video of the damaged parts and explain the damage. Our executive will help you with the replacement process.

Payloud Application works for android Device only, currently it’s not compatible with IOS, we are working on it & it will available soon.

To order your Payloud Soundbox, click on Shop from menu. Select your Payloud SoundBox & checkout. Your ready-to-use Payloud Soundbox will be delivered at your doorstep.

Yes, Payloud SoundBox comes with 6-month warranty.

Payment

We support the following payment options at Payloud: UPI Credit Card Debit Card Net banking Wallet PayLater

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

Yes. If you return the product the applicable GST amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST shall be made in relation to platform handling fee collected from the consumer under Payloud shipping policy.

Support

Please tap on “My Orders” section under main menu of App/Website to check your order status.

All orders placed on Payloud are dispatched through our own courier service – Payloud Logistics or through other courier partners such as Blue Dart, Delhivery Etc.

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

When you receive your Payloud box. You’ll get login details for Payloud application. With help of that whenever you receive any UPI payment from customer it’ll anounce “You account is credited with “XX* amount. As Payloud Soundbox works with Payloud application. So it’s should be connected with any android mobile via Bluetooth for anouncement.

You can change you language anytime by your Payloud SoundBox App in language selection option in your profile

Refund Policy

We support the following payment options at Payloud: UPI Credit Card Debit Card Net banking Wallet PayLater

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, Entry tax etc.

Yes. If you return the product the applicable GST amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST shall be made in relation to platform handling fee collected from the consumer under Payloud shipping policy.

Address

Payloud Solutions Private Limited
9th Floor, Gaur City Mall
Gaur City, Sec - 4
GR. Noida West, 201318
U.P. India


Contacts

Email : info@payloud.in
Phone: +91-120-4448050
WhatsApp: +91-9667282369

Developed Design By Payloud Solutions Private Limited

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